docsis network access enabled denied
My internet has been out for at least 2 days (maybe longer I was out of town) and when I access my modems local page it showed “docsis network access enabled denied“ along with “security failed” and ...
Forum Discussion
When you look at your connection, can you mouse over the information icons and see the pop-ups?
I’ll be home in a few minutes to check but I don’t believe so
Just got home and no I don’t have those pop ups, my acquire download channel is also at 0 hz unlike yours
Email Cox and ask them to "reprovision" your modem. Also have them check your account for anything from Cox Security. They should be able to see the bad configuration file that is denying you access to the DOCSIS network. Finally, check the contact email you have on file with Cox about anything unusual going on with your account.
A network security suspension would not cause such an error to be logged in the modem. The modem would successfully provision and get online but be put in the walled garden.
