I don't know what work around your are speaking of, but nothing has worked reliably for me. iPad and iPhone mail apps have not worked since 1/25. I've had several support calls (including Tier 2 support) until I could repeat the setup of accounts with proper port numbers myself. I've tried Outlook on my Windows laptop and ipad. My laptop says setup is successful, but no incoming emails since Jan 25. Worked on my ipad Saturday morning, but now haven't received anything since Saturday. The Cox web client will show me the first page of messages then fails with the error 127.0.0.1. I can't delete any message without getting another error. So I don't know if I've seen all my emails from today or Sunday. I even called apple support for my phone and ipad and they were very helpful in that they proved it was a cox problem because other email accounts I have through work and gmail work fine.