Forum Discussion

etherealdragonf's avatar
etherealdragonf
New Contributor
7 years ago

Email problem - Deleted emails in webmail keep coming back

This has been going on since you took away the old "Classic" format and forced me to use the new webmail format.  Whether I delete mail or mark as spam and click that button, all my emails return t...
deleted email
e-mail problem
Webmail
Jaeger's avatar
Jaeger
Contributor
7 years ago

I too have this issue, and it ** because ever since going to the new platform I now get DOZENS of spam emails in my inbox every single day. I average at least one new one coming through every few minutes yet emails I'm actually trying to receive can't seem to make it to my inbox even after days of waiting for them.

  • LisaH's avatar
    LisaH
    Moderator
    7 years ago
    Hi Jaeger. As for the spam issue, you can also create filters to help with removing the spam. Also, please make sure you are marking each one as spam so that our spam filters will update. Thanks, Lisa - Cox Support Forums Moderator
    • Jaeger's avatar
      Jaeger
      Contributor
      7 years ago

      I have been using filters, they do not work. I have also been marking the same sorts of emails as spam for over a year now and the problem only keeps getting worse. You guys need to change hosts ASAP.