Email security settings
Hi,
I received an email from "Cox" today. Here is part of text. Is this real or bogus?
Thanks,
Bill
"As part of Cox’s ongoing efforts to safeguard our customers’ information, we have identif...
Forum Discussion
So after yet another frustrating call with cox support (hmm maybe it should be renamed to cox lets blame everything on outlook even though our employees don't know what outlook looksl ike). . . here is what we've been told. if it wasn't so assinine it would be hilarious. .
1) "we've had calls all day and you are the only ones we haven't been able to help"
2) "no you cannot talk to a level II as per supervisor Robert they will just hang up on you" (great customer service right?)
3) "you need to call outlook, its their issue, not ours".
4) when we mentioned not happy that we pay x amount for this treatment, our response? "would you like to be transfered to customer service to talk about your bill?"
5) level I rock had no clue what outlook even looked like. he was using the same thing online, that has found a lot of us to be slightly irritated. . . .
6) they truly do not give a hoot about customer satisfaction.
