Forum Discussion

Lulu3270's avatar
Lulu3270
New Contributor
5 months ago

Ethernet ports on PW7 Gateway

Per this guide for the Cox PW7 gateway, there should be 4 gigabit ports on the back.  However, the 4th port, marked with an orange dash, is only transmitting as a 100mb (fast ethernet) port.  I t...
  • Lulu3270's avatar
    Lulu3270
    5 months ago

    Cox Help was NO help at all on this issue.  They insisted that the problem was with my equipment, which was not true.  They are not true technical support.  I was able to fix this issue with help from Xfinity, which also uses this gateway.  As I suspected, it was a setting on the gateway.  I reported the fix to Cox Help and received no reply, no thanks, no acknowledgement.  

LisaH's avatar
LisaH
Moderator

Hi Lulu3270. I checked and all 4 ports should be able to connect at up to 1000 Mbps, however, the 4th port, which is the one you are speaking about connects at 2.4 Gbps if the service is available for this speed. If you are having an issue with this port, we may need to check into this further. To do so, please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

Lulu3270's avatar
Lulu3270
New Contributor
5 months ago

Cox Help was NO help at all on this issue.  They insisted that the problem was with my equipment, which was not true.  They are not true technical support.  I was able to fix this issue with help from Xfinity, which also uses this gateway.  As I suspected, it was a setting on the gateway.  I reported the fix to Cox Help and received no reply, no thanks, no acknowledgement.