Forum Discussion

mjone011's avatar
mjone011
New Contributor
5 years ago

Extremely poor connection performance with latency, jitter, connection drops in South Scottsdale area.

Going on for almost 2 months now. I have pretty much had to abandon my home internet service for my wireless networks hotspot. Cox consistently every day reports outages and disables modem resets in ...
fcc
internet slowspeed
lag
archath's avatar
archath
New Contributor

Yes, me too, also in South Scottsdale.  You can try emailing swr.executiveescalations@cox.com to escalate your complaint, that's what I did.

mjone011's avatar
mjone011
New Contributor
5 years ago

Thank you. I will try that. I tried their text service again. Got a rep that said he was going to run through troubleshooting then didn't respond for 10 mins. I text back ok, Hello? and no surprise, got looped back to the bot asking if I want tech or billing.