Forum Discussion

TynMahn's avatar
TynMahn
New Contributor
10 months ago

Fancy COX Router/Modem refusing Thermostat Connection

So, I have these thermostats that connect to my wifi.  Up until yesterday night sometime, they were connected just fine.  Something changed.  Now, the router will not let them connect.  I restarted b...
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
10 months ago

If you have your own router, I suggest getting your own modem. Do you have Cox phone service by any chance? If so, you can get a free phone modem that works for internet too. If so, I suggest buying either the Arris SB8200 or S33.

As for getting ahold of Cox, sounds like your problem is beyond basic support and they probably would have tried to upsell you to Cox Complete Care, so there is a silver lining here.