Forum Discussion

zmcara's avatar
zmcara
New Contributor II
6 years ago

Gigablast Activation

Before today i had the 300 meg service with 500gig of extra data plan. I went into a cox store to upgrade to Gigablast (using my own brand new modem -Arris SB8200). I was advised by the rep that ...
activation
Gigablast
slow speeds
  • zmcara's avatar
    zmcara
    6 years ago

    This issue is now resolved. I have my gig speeds. The guy that came out today was great, in the weather and he was climbing poles, redoing wiring in the cold. Amazing job and all is well!

BrianM's avatar
BrianM
Moderator
6 years ago
Looking at your signal levels remotely, I see that several of the downstream channels are well outside the normal operating range (-37 to -40dB, when the rest are around the normal range of 8 to 9dB). Outside of removing any unneeded splitters or anything of that nature, we will likely need a technician out to the home to investigate this further. If that is the case, please email us at cox.help@cox.com with your service address along with a link to this thread and we can setup a service appointment.

Brian
Cox Support Forum Moderator
  • zmcara's avatar
    zmcara
    New Contributor II
    6 years ago

    Thanks Brian. I have sent an email as requested. I also pasted into that email my chat log with Arris support who indicate the issue is on Cox's side as a "provisioning" problem. (their full reply in case i dont explain it right, is in the email)

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      6 years ago
      @Zmcara

      We'have received your email and responded.

      Cox Moderator