Forum Discussion
Hi azmom 👋 I don't work for Cox, but I have some background in computer networking.
A few questions to help me understand your setup:
1. What is the model of your modem?
2. What site are you using to speed test your setup? (I normally recommend Netflix's fast.com site if I want to benchmark for max speed.)
When I switched to Gigablast I found three issues in my own home network that caused problems getting Gigablast speeds:
• My modem (Arris SB8200) could handle it fine, but my router couldn't handle gigabit traffic speeds. Upgrading to a better router fixed this issue for me; I noticed this was the issue when I skipped my router and wired directly to the modem using a cat 5e ethernet cable and ran a speed test.
• The WiFi in my area is very crowded (20+ wireless networks in range) and I was seeing poor speeds when using wireless internet. There's a new draft standard (802.11ax also called "WiFi 6") that has some promising features for congested environments and I've seen significant speed increases for wireless devices that support 3x3 MIMO (like my MacBook Pro) or MU-MIMO. Some newer devices are also starting to come out that support the full WiFi 6 standard.
• Cox seems to be having intermittent service problems during peak hours, specifically at night. They haven't publicly addressed this in any of the many forum posts created about it.
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