High latency, terrible speeds.
I just finished a support chat with a tier 2 tech who ended the chat while I was changing out my Ethernet cords. I've unplugged my router, reset it, changed cords, connected the Ethernet straight to ...
Forum Discussion
Hi NHuse, we apologize for the negative interactions you've had in the past with our chat agents. The reason I ask customers to bypass wireless routers is that this helps us determine if the issue may be related to traffic congestion on the in-home WiFi network, poor/inadequate WiFi coverage, or signal issues. The current network in place has enough capacity to handle a sudden shift in usage trends. I am detecting signal issues on your modem at this time, as well as a high number of power adjustments.
Out of an abundance of caution and for everyone’s safety, we are exercising social distancing. We can send a technician out to assist, however, we will not conduct any work inside your home. Please make sure there are no loose or damaged connections inside the home. For additional support, please include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
Out of an abundance of caution and for everyone’s safety, we are exercising social distancing. We can send a technician out to assist, however, we will not conduct any work inside your home. Please make sure there are no loose or damaged connections inside the home. For additional support, please include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
