KMDonlon said:
Sadly I am still patiently waiting....have had no updates of my open ticket except it remains open upon me having to inquirer after roughly one week. I am surprised at the time frame involved to resolve a fairly common issue for what appears to be a problem for many customers.
Apart from the "Service Interrupted" message I assume you're referring to, are there any other issues? If not, then we can safely assume that the premise that the message is in response to specific accounts is not entirely accurate.
Allan said:
...The "service interrupted" message does not differentiate between what type of outage your area may be experiencing...
A red Service Interrupted message means Cox recognizes an interruption with your device or its connection to our network.
This is contradictory and is why some of us are frustrated with the "help" that Cox offers. It's challenging to take these things seriously. Cox's BS treatment of its paying customers does not reflect any real level of respect or appreciation for them. It's a product of a business environment where the customer cannot choose another provider of the same level product unless he or she is willing to pack up and physically relocate.
I've been a paying Cox customer for over 20 years and am shelling out more for two services than new customers pay for three, so please don't tell me how Cox Communications values customer loyalty unless you close the sentence with, "you gullible moron".
