Hokey "Service Interrupted" message on my account page

I understand and completely agree.....I have never experienced so much frustration & lack of follow up when dealing with any other utility or service provider that I can remember. I do try to give them the benefit of the doubt with each service request but it always takes me right back to the "insanity circle" .....doing the same thing and expecting different results. In this case, merely asking for a timely resolution to a common issue.