Hello Stinkfoot63,
The tickets submitted remain open and when feedback is received we will let you know. Appears an issue exist were the notification is not resetting. The Service interruption will flag all accounts in the node when a ticket exist. If could be affecting a service that a particular customer may not have or even noise affecting one upstream carrier that only affected modems running on that carrier. Meaning it could be an internet outage, but if your modem is not on that carrier currently, you would not see an effect with your connection. Again apologize for the delay on the response from the ticket that is open and when we receive an update we will let you know.
