DannyS said:
Hello Stinkfoot63, The tickets submitted remain open and when feedback is received we will let you know. Appears an issue exist were the notification is not resetting. The Service interruption will flag all accounts in the node when a ticket exist. If could be affecting a service that a particular customer may not have or even noise affecting one upstream carrier that only affected modems running on that carrier. Meaning it could be an internet outage, but if your modem is not on that carrier currently, you would not see an effect with your connection. Again apologize for the delay on the response from the ticket that is open and when we receive an update we will let you know.
No need to notify me. This isn't my issue.
My presence here is a product of keeping track of issues and to determine whether things I have observed are sporadic events or something worth noting. Occasionally I'll note an exception with my service- be unable to log into Phone Tools or access my usage meter, for example. Second shift work has me accessing the net at odd hours so I factor in the possibility that there's maintenance work being performed and don't necessarily initiate anything because of it.
Reading through these threads gives me a good idea of what type of help I can expect and while I am no techie I do have a sense of when we're being BS'ed and when we're being taken seriously.
My 20+ year history with Cox includes many instances that have permanently painted the company and its industry in a decidedly negative light. Some of the responses by moderators have been helpful and/or informative and some not so much. Your post may not apply to me but does apply to a couple other participants. It also highlights a glaring deficiency in the formulaic "information" that Cox furnishes which compounds our frustration.
Perhaps your "Web Strategy Team" can examine this, if that team actually exists. It seems to be a questionable "strategy" at best to create confusion with the information provided when it omits the possibility that the red alerts in this discussion refer to issues that go well beyond an individual account's devices.
