And this is still an issue after a call last week and this thread. And a previous thread a week or so before.
So where does a customer go when a tech company is clearly giving them false information and refusing to take measures to correct it, and trying to scare less-savvy users into upgrading to Cox's equipment, by presenting a big red message to the customer telling them something is wrong with their equipment when there isn't?
I'm not sure yet, but I will certainly find out. I don't believe you are giving this enough attention, which makes it look like fraud to me. What's the legal term...let me think....
Ah yes: UDAAP! Unfair, Deceptive and Abusive Practices. You may want to check with your legal team if you don't know what that means. I do.
