Forum Discussion

HankHillsfriend's avatar
HankHillsfriend
New Contributor
5 years ago

Horribly slow upload speeds/high packet loss after a neighborhood internet outage - Southern California

Hello, There was an internet outage in my area on tuesday. After it was resolved, I have noticed upload speeds at less than .25 Mbps and packet loss above 5%. We have never had either issue in the ...
neighborhood outage
upload speed
KevinM2's avatar
KevinM2
Former Moderator
5 years ago
@HankHillsfriend, I have pinged your modem several times and I am not detecting any packet loss at the moment. Can you please hard-wire a PC or laptop directly to the modem and perform a speed test for us?

We generally recommend using the Cox Internet Speed Test tool, http://bit.ly/2VsdGbX.

I'd like to see what your upload speeds are. Are you gaming, streaming movies, Netflix, or surfing the web when experiencing packet loss? -Kevin M. Cox Support Forum Moderator