Forum Discussion

mrsagerton's avatar
mrsagerton
New Contributor
3 years ago

How do I disable SIP ALG on panoramic router?

I work from home as well as take phone calls from home using vonage. I am having sound issues which is caused by a setting in the router called SIP ALG, all I need to do is turn it off, but I al not ...
  • WiderMouthOpen's avatar
    WiderMouthOpen
    2 years ago

    I don't think you can with the Panoramic gateway. You would need your own router and either bridge the gateway or buy your own modem too.

jcganzon1's avatar
jcganzon1
New Contributor
2 years ago

I too am having the same issue with my VoIP phone for wfh. Company IT recommended to disable SIP ALG from router. Went through all settings on my router but could not find where to turn it off. On the phone with Cox tech support right now but person helping me doesn't even know themselves. Someone help please.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 years ago

    I don't think you can with the Panoramic gateway. You would need your own router and either bridge the gateway or buy your own modem too.

    • jcganzon1's avatar
      jcganzon1
      New Contributor
      2 years ago

      I do have a Netgear Nighthawk that I can bridge and configure. Will test this set up and provide my findings here when able.

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor
        2 years ago

        To bridge your gateway, see here. Be sure to power cycyle the gateway and Netgear router after bridging the gateway. After that, see here to disable SIP ALG on the Netgear router.