I can’t connect to a public hotspot anymore from my iPhone. It shows that it’s available with full bars but when I try to connect it’s just spins. Chat said it’s working “fine” but can’t provide any other help, what’s the issue?

Hi @Staira06
I know how important it is for you to have access to wifi hotspots. If you have the Cox StraightUp Internet Hotspot Pass, please contact chat at www.cox.com/.../contact-us.html or text PREPAIDWIFI to 36009 for further support and troubleshooting. If you are not using the Cox StraightUp Internet Hotspot pass, try to use another device to connect to the hotspot, is it just your iPhone or are no devices connecting to the hotspot?

Ben S.
Cox Support Forums Moderator