Forum Discussion

Rosefirelite's avatar
Rosefirelite
New Contributor
5 years ago

I wanted to know about making a partial payment

I couldn't afford to make a full payment this month and so I paid what I could $25 of $52 dollars. Will I be shut off? I'm having a hard time getting unemployment in Nevada and so it was all I could. Will Cox work with me? I don't want to lose my internet since it gives me the ability to potentially work from home. However I also am finding it very hard to be in contact with Cox during normal hours as well. Can I get help through email support? I don't find a answer to this question anywhere.

Arrangement
COVID-19
internet service
payments
  • MichaelJ's avatar
    MichaelJ
    Moderator
    5 years ago
    Rosefirelite, I am sorry for the inconvenience, however, the purpose of the Forum is to allow customers to discuss technical topics related to Cox services with other customers. For assistance with billing issues, please contact us at 1-800-234-3993. Billing hours are Monday - Friday: 8 am - 6 pm and Saturday and Sunday: Closed.

    Mike
    Cox Support Forums Moderator