Inbox Filters Stop Working
I'm trying to make use of Inbox Filters on my enhanced email account. Cox support is terrible with regard to SPAM. I mean, the worst really. The support techs have zero knowledge. They keep trying t...
Forum Discussion
Hi Paul, what you are referring to is actually the new Cox Email platform. I haven't had any issues where a filter works for a period of time and then stops working. Pick one of your established filters that seems to have stopped working and modify the conditions slightly. Does the filter begin to work again? If not, delete the filter completely, and then set up a new filter with the same conditions as the one that stopped working. Does the filter begin to work again? -Becky, Cox Support Forums Moderator
My filters are pretty simple.
SUBJECT contains CBD
What's to modify? They just stop. For awhile, email that has CBD in the subject is filtered to spam, then it's not. Same for Lose Weight, KETO, and everything else.
Somedays, CBD is filtered to my spam/from folder and spam/subject folder, somedays straight to the old inbox.
Same for FROM filters. I use simple, sometimes single word filters, like FROM CONTAINS "Weight." Works for a while then stops.
It would also be Extremely Helpful if the contains commands could be case insensitive. But they are not. Also would be extremely if the contains commands worked on partial words like "financ" for; financial, financing, finances. But as far as I can tell, they don't do that either.
See, I have a filter that looks for Keto in the FROM, it works for a while, but the I have in my inbox now and email where the FROM includes Keto, same spelling, same capitalization.
Why? Why do Cox Inbox Filters stop working?
Can you please, please please see if there are real limitations on the number of conditions allowed in a rule? 100? 1000?
What about number of rules?
Somehow, for some reason, they stop working. They also tend to balk at saving after new conditions are added,maybe because they violate some unknown unwritten rule for maximum number of conditions.
