Intermittent Internet Connection for Several Weeks

Question

Internet connection is dropping out about every 5 to 10 mins, it out for about 30 seconds to several minutes, and the will reconnect for another 5 to 10 minutes or so. Seems to happen any time of day or night and resetting my equipment makes no change. I have checked all of my physical connections and I am not using any splitters on my line. I have copied my logs from my modem when this happens in hopes it can shine a little light on what is happening when my connection goes south. I'm not sure how to make sense of this information but it generates a lot of warnings and notices when my connection is bad

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14:01:58Mon Aug 7 2023
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Warning (5)
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Dynamic Range Window violation

&nbsp;&nbsp;&nbsp;
14:01:58Mon Aug 7 2023
&nbsp;
Warning (5)
&nbsp;
RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

&nbsp;&nbsp;&nbsp;
14:01:58Mon Aug 7 2023
&nbsp;
Warning (5)
&nbsp;
Dynamic Range Window violation

&nbsp;&nbsp;&nbsp;
14:02:09Mon Aug 7 2023
&nbsp;
Notice (6)
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CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

&nbsp;&nbsp;&nbsp;
14:02:58Mon Aug 7 2023
&nbsp;
Warning (5)
&nbsp;
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

&nbsp;&nbsp;&nbsp;
14:02:58Mon Aug 7 2023
&nbsp;
Warning (5)
&nbsp;
Dynamic Range Window violation

&nbsp;&nbsp;&nbsp;
14:03:13Mon Aug 7 2023
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Notice (6)
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CM-STATUS message sent. Event Type Code: 16; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

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14:03:18Mon Aug 7 2023
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Warning (5)
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RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

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14:03:22Mon Aug 7 2023
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Notice (6)
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US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 13.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

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14:03:22Mon Aug 7 2023
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Warning (5)
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DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

&nbsp;&nbsp;&nbsp;
14:03:32Mon Aug 7 2023
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Notice (6)
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CM-STATUS message sent. Event Type Code: 16; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

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14:03:32Mon Aug 7 2023
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Notice (6)
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CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

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14:03:38Mon Aug 7 2023
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Notice (6)
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CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

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14:03:44Mon Aug 7 2023
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Notice (6)
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CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

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14:05:15Mon Aug 7 2023
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Notice (6)
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CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

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14:05:19Mon Aug 7 2023
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Critical (3)
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Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

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14:05:46Mon Aug 7 2023
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Notice (6)
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CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

&nbsp;&nbsp;&nbsp;
14:08:19Mon Aug 7 2023
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Notice (6)
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CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

&nbsp;&nbsp;&nbsp;
14:09:06Mon Aug 7 2023
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Notice (6)
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CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

&nbsp;&nbsp;&nbsp;
14:17:05Mon Aug 7 2023
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Notice (6)
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CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

&nbsp;&nbsp;&nbsp;
14:17:31Mon Aug 7 2023
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Notice (6)
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CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

&nbsp;&nbsp;&nbsp;
14:18:12Mon Aug 7 2023
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Notice (6)
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CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

&nbsp;&nbsp;&nbsp;
14:18:16Mon Aug 7 2023
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Critical (3)
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Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

&nbsp;&nbsp;&nbsp;
14:18:21Mon Aug 7 2023
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Warning (5)
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RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

&nbsp;&nbsp;&nbsp;
14:18:22Mon Aug 7 2023
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Notice (6)
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CM-STATUS message sent. Event Type Code: 16; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

&nbsp;&nbsp;&nbsp;
14:18:51Mon Aug 7 2023
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Notice (6)
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CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

&nbsp;&nbsp;&nbsp;
14:20:16Mon Aug 7 2023
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Critical (3)
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Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

&nbsp;&nbsp;&nbsp;
14:20:44Mon Aug 7 2023
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Notice (6)
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CM-STATUS message sent. Event Type Code: 16; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

&nbsp;&nbsp;&nbsp;
14:21:07Mon Aug 7 2023
&nbsp;
Notice (6)
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CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

&nbsp;&nbsp;&nbsp;
14:24:01Mon Aug 7 2023
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Critical (3)
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Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

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14:24:02Mon Aug 7 2023
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Notice (6)
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CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

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14:24:28Mon Aug 7 2023
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Notice (6)
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CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;

widermouthopen · Answer

If you have a Panoramic gateway, you can see the signal levels at 192.168.0.1 &gt; login &gt; Connection &gt; Cox Network.&nbsp; If you have a stand alone modem, you can see them at 192.168.100.1.

widermouthopen · Answer

Can you show your signal levels too? Mostly a issue with the downstream OFDM channel. See here for all CM status codes.

rstrege · Answer

Wouldn't it be nice to be able to read signal strength and quality? Mine is out a lot over the past several months.&nbsp;

lovemylab · Answer

Which modem are you using? Most stand alone modems make it easy to get signal strength and signal to noise ratio.

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14:01:58 Mon Aug 7 2023	Warning (5)	Dynamic Range Window violation
14:01:58 Mon Aug 7 2023	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:01:58 Mon Aug 7 2023	Warning (5)	Dynamic Range Window violation
14:02:09 Mon Aug 7 2023	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:02:58 Mon Aug 7 2023	Warning (5)	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:02:58 Mon Aug 7 2023	Warning (5)	Dynamic Range Window violation
14:03:13 Mon Aug 7 2023	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:03:18 Mon Aug 7 2023	Warning (5)	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:03:22 Mon Aug 7 2023	Notice (6)	US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 13.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:03:22 Mon Aug 7 2023	Warning (5)	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:03:32 Mon Aug 7 2023	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:03:32 Mon Aug 7 2023	Notice (6)	CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:03:38 Mon Aug 7 2023	Notice (6)	CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:03:44 Mon Aug 7 2023	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:05:15 Mon Aug 7 2023	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:05:19 Mon Aug 7 2023	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:05:46 Mon Aug 7 2023	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:08:19 Mon Aug 7 2023	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:09:06 Mon Aug 7 2023	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:17:05 Mon Aug 7 2023	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:17:31 Mon Aug 7 2023	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:18:12 Mon Aug 7 2023	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:18:16 Mon Aug 7 2023	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:18:21 Mon Aug 7 2023	Warning (5)	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:18:22 Mon Aug 7 2023	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:18:51 Mon Aug 7 2023	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:20:16 Mon Aug 7 2023	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:20:44 Mon Aug 7 2023	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:21:07 Mon Aug 7 2023	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:24:01 Mon Aug 7 2023	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:24:02 Mon Aug 7 2023	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;
14:24:28 Mon Aug 7 2023	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;