Forum Discussion

rripps's avatar
rripps
New Contributor II
7 years ago

Intermittent internet quality and upstream issues

Hello,  I am trying this venue as a last resort to getting a substantial answer to my Cox Internet service challenges. Cox Internet Premiere (grandfathered) 150Mbps\10Mbps Intermittently, interne...
connection issues
coxsupport
poor internet connection
slowinternet premier
upstream issues
  • rripps's avatar
    rripps
    7 years ago

    Cox tech Dave came this morning and made sure service on the property was in good shape. He and another tech monitored for the issues above throughout the day and were able to track down the trouble to two different issues at two different locations.  Kudos to them both.  Internet has stabilized and I'm hopeful that this will remain the case.  Thanks guys and gals for all the help.  My faith in the folks at Cox handling the field work has been restored.

    One of the issues was tracked to a loose connector on a neighbors modem two streets away.  So make sure your modem cables are tight!  Cheers.

Bertolat's avatar
Bertolat
New Contributor

I just posted something similar as well same issues!!... my last thought was that they ain't pushing firmware updates for modems... I'm this close to switch companies man...

rripps's avatar
rripps
New Contributor II
7 years ago

12;12p -  124.7Mbps down, 8.7 up, 5% packet loss.

this is more than modem updates.  as was indicated earlier in this thread by one of the mods, it may e more like old lines and equipment, or troublesome compatibility with the newer docsis 3.1 in this area.  

i can't completely walk away, as this is the only provider on my block that has decent internet.  but will be checking around if I don't hear back from EE in a week or so.  I can say that I do have patience. 

  • rripps's avatar
    rripps
    New Contributor II
    7 years ago

    4/20 3:20p - 7.3Mbps down, 0.2 Mbps up 20%packet loss

  • rripps's avatar
    rripps
    New Contributor II
    7 years ago

    30.4 down, 1.0 up 20% packet loss cant use internet for primary uses