Forum Discussion
StormVektor
New Contributor II
Just ran pingplotter... Issues seem to be occurring on 68.1.5.140 and it causes everything else to spike.
KevinM2
5 years agoFormer Moderator
@StormVektor, I apologize for the delayed response. Your modem levels are outside of our preferred specifications, which can cause performance issues. Please make sure there are no loose or damaged connections in the home, and this includes any splitters you may have. At this time, I recommend sending out a service technician to investigate further. Please email us at cox.help@cox.com, if you'd like for us to schedule a service appointment. -Kevin M. Cox Support Forum Moderator
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