Forum Discussion

Mr__Castle's avatar
Mr__Castle
New Contributor II
5 years ago

Intermittent service (drops, slow speeds) for 85032 and other Phoenix area zip codes over the last 3 weeks. This is a cox issue, not our modems. Fix it

Over the past 3-4 weeks the Phoenix area and other cities have been constantly getting drops and seeing slow speeds in their internet service. With school starting for most communities and many more ...
Viole's avatar
Viole
New Contributor III

I have the same problem in San Diego. It has been this way for a week now and I even got a new modem but the problem still persists. 

Allan's avatar
Allan
Moderator
5 years ago
@Viole, Your modem is reporting multiple time out errors at this time. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
  • Viole's avatar
    Viole
    New Contributor III
    5 years ago

    There are no splitters or signal amps on the cable line going to the modem that I could see. 

    My zip code is 92071 and here are the event logs for my modem.

     Log  
      
        Time    Priority    Description 
        20:21:27
    Thu Aug 6 2020    		   Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
        20:21:31
    Thu Aug 6 2020    		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
        20:21:31
    Thu Aug 6 2020    		   Warning (5)   Dynamic Range Window violation
        20:21:31
    Thu Aug 6 2020    		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
        20:21:31
    Thu Aug 6 2020    		   Warning (5)   Dynamic Range Window violation
        20:21:31
    Thu Aug 6 2020    		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
        20:21:31
    Thu Aug 6 2020    		   Warning (5)   Dynamic Range Window violation
        20:21:34
    Thu Aug 6 2020    		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
        20:21:34
    Thu Aug 6 2020    		   Warning (5)   Dynamic Range Window violation
        20:21:34
    Thu Aug 6 2020    		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
        20:21:34
    Thu Aug 6 2020    		   Warning (5)   Dynamic Range Window violation
        20:21:34
    Thu Aug 6 2020    		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
        20:21:34
    Thu Aug 6 2020    		   Warning (5)   Dynamic Range Window violation
        20:21:40
    Thu Aug 6 2020    		   Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
        20:21:40
    Thu Aug 6 2020    		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
        20:21:40
    Thu Aug 6 2020    		   Warning (5)   Dynamic Range Window violation
        20:21:40
    Thu Aug 6 2020    		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
        20:21:40
    Thu Aug 6 2020    		   Warning (5)   Dynamic Range Window violation
        20:21:40
    Thu Aug 6 2020    		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
        20:21:40
    Thu Aug 6 2020    		   Warning (5)   Dynamic Range Window violation
        20:21:41
    Thu Aug 6 2020    		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
        20:21:41
    Thu Aug 6 2020    		   Warning (5)   Dynamic Range Window violation
        20:21:41
    Thu Aug 6 2020    		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
        20:21:41
    Thu Aug 6 2020    		   Warning (5)   Dynamic Range Window violation
        20:21:41
    Thu Aug 6 2020    		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
        20:21:41
    Thu Aug 6 2020    		   Warning (5)   Dynamic Range Window violation
        20:21:41
    Thu Aug 6 2020    		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
        20:21:41
    Thu Aug 6 2020    		   Warning (5)   Dynamic Range Window violation
        20:21:41
    Thu Aug 6 2020    		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
        20:21:41
    Thu Aug 6 2020    		   Warning (5)   Dynamic Range Window violation
        20:21:50
    Thu Aug 6 2020    		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;
        20:21:50
    Thu Aug 6 2020    		   Warning (5)  

    Dynamic Range Window violation
    • ChrisL's avatar
      ChrisL
      Former Moderator
      5 years ago
      You could also try testing the modem at a different cable outlets to see if that helps otherwise it may be necessary to see about scheduling a technician to come out and troubleshoot further. -Chris
      • Viole's avatar
        Viole
        New Contributor III
        5 years ago

        What would be the best way to schedule a technician to come out? Could I just send an email requesting a technician?