Forum Discussion

Mr__Castle's avatar
Mr__Castle
New Contributor II
5 years ago

Intermittent service (drops, slow speeds) for 85032 and other Phoenix area zip codes over the last 3 weeks. This is a cox issue, not our modems. Fix it

Over the past 3-4 weeks the Phoenix area and other cities have been constantly getting drops and seeing slow speeds in their internet service. With school starting for most communities and many more ...
Ober_Dober's avatar
Ober_Dober
New Contributor
5 years ago

Same problem for the past month.  Local (Phoenix, 85044 (Ahwatukee)) High Schools now in session virually the problem??

Whatever the case, COX IS the problem.  I've been through $2000.00+ worth of their modems and various (ASUS, Netgear) WiFi systems and extenders.  NO CHANGE in the problems.  

COX - fix this!

  • Allan's avatar
    Allan
    Moderator
    5 years ago
    @Ober Dober, Your modem is up and running with a good signal and I do not see any unusual latency/packet loss at this time. Are you experiencing this issue with multiple/all devices in the home or just one? Also, can you try a wired device and let us know the results. Thanks. -Allan, Cox Support Forums Moderator.
    • GiveMeMoreBits's avatar
      GiveMeMoreBits
      New Contributor II
      5 years ago

      Obviously it doesn’t happen at all times. However, we are blamed yet y’all charged to do some line changes when I got gigablast and it never worked and now it is worse. Never your fault though, always our modems or our routers. Don’t here these issues as often from friends who have centurylink and they get the full speed cause they have fiber. Tell your company to stop cheaping out.

      if they had gone through with fiber instead of stopping cause google stopped we wouldn’t have these issues. Hopefully a story or political pressure get y’all moving soon.

      • JonathanJ's avatar
        JonathanJ
        Former Moderator
        5 years ago
        @GiveMeMoreBits

        I've checked the modem signal levels and the SNR levels are not up the spec. I suggest unplugging the power cord and reseating both ends of the coax cable if there's a splitter or amp bypass it. If you have another coax outlet you can also try that. Once connect back we can check the signal levels or you can post in the forum.


        Jonathan J
        Cox Moderator
  • Rabiya's avatar
    Rabiya
    New Contributor II
    5 years ago

    Having same issue in same zip code.. for past 3-4 weeks, modem reveal that once in a while I see below sequence happening over and over again. Power level 2 to 3.2 dbMV and SNR around 41.9dB

    [Internet disconnected]---> [time synchronized with ToD Server]---> [Internet connected] 

    Had same issue year back and cox technician had to come and fix some of their equipment/signal, but feeling pissed off I am having to go through this again