Internet cuts out frequently
Is there a reason that cox internet service seems to degrade periodically? When I complain the problem is resolved for a while and then the cycle begins again. Lately I cannot seem to stream a movie ...
Forum Discussion
They have 15 million excuses & nothing works! My sporadic internet connection happens Monday through Friday during 1:00 - 4:30 p.m. I've replaced my Cox Panoramic modem. Been told it's because the kids are out of school & are on the internet (umm, it was 2:00 p.m. - kids don't get out of school in my town until 3:45 p.m. I think we have 2 high schoolers, 2 middle school & a few elementary aged kids), there's too many people in your neighborhood on the internet (I live in the country! I have maybe 20 neighbors. I explained this to the tech & informed him that when I lived in town there were over 100 houses in my neighborhood & my Cox internet worked good there!), I've needed some doodad connected to my modem, the next tech said it was because of that doodad it wasn't working. Maybe your dog chewed a wire - my dog is old & has no teeth! These fools have no freaking idea what's wrong with it. I'm currently having to shut down my wifi during the day & plug my modem directly into my computer. (Oh did I mention I work from home - so this creates a major problem with my employer) My only other option in our area is overpriced DSL. I truthfully think the wiring from the pole to my house needs replaced.
- Hi Divagrrl, several of your modem metrics are outside of our preferred range. You may be correct about the drop from your home to the pole needing to be replaced. I suggest we schedule another service call. My team can schedule this for you, if you like! Email cox.help@cox.com with your full name, address, and a link to this thread. -Becky, Cox Support Forums Moderator
