Internet cuts out frequently
Is there a reason that cox internet service seems to degrade periodically? When I complain the problem is resolved for a while and then the cycle begins again. Lately I cannot seem to stream a movie ...
Forum Discussion
Hi PWCMD, based on the description of the letters you are receiving from Cox, it sounds like you are using a cable modem that no longer supports the speed of the internet to which you subscribe. This happens occasionally due to network improvements and speed increases. For example, a DOCSIS 3.0 (8x4) cable modem may have been a great choice for the Cox Ultimate tier five years ago, but the device is unable to handle the current speeds of the Ultimate tier. DOCSIS 3.0 (8x4) devices comfortably support consistent speeds of up to 150 Mbps. In order to support consistent speeds of up to 300 Mbps, a DOCSIS 3.0 device (or DOCSIS 3.1 device) with 16x4 channels (or greater) is recommended. -Becky, Cox Support Forums Moderator
Our house was built in 1980. When high speed internet became available we were persuaded to pay for the faster speed but after months of inability to get those faster speeds (yet being charged for them) we were told that a simple test performed remotely by Cox showed that our wiring from 1980 did not support speeds that fast. I was advised I needed a Docsis 3.0 modem and rather than rent I purchased a Motorola SURFboard SB6141 modem which the Cox representative assured me was fine. I also cut back to a slower internet speed supposedly compatible with our wiring. Then another household member went to the Cox Store to exchange an old cable box that wasn't working and was persuaded that we had to increase our internet speed to go along with the new Contour box. I did not insist that we not pay for what our wiring could not support and we have paid for the faster speed which we do not get. We currently average between 220-280 Mbs download and about 31.6 upload. I cannot afford to rewire the house based on one person's claim that that is the problem. Most of the time, when we receive internet service, we are able to do what we need with our current speed internet service. If I had some confidence that replacing my Docsis 3.0 with a 3.1 modem would keep my internet from failing every couple of weeks I might do that but I do NOT think my modem is responsible for several hours of no internet periodically.
