Internet cuts out frequently
Is there a reason that cox internet service seems to degrade periodically? When I complain the problem is resolved for a while and then the cycle begins again. Lately I cannot seem to stream a movie ...
Forum Discussion
Mine cuts out about 2-3 times per hour. Replaced modem with a new Motorola MG-7550 5G which is on their list. I have replaced the coax cables as well and it still does the same thing. Getting frustrated as I use this for my business to do contracts. I have to rely on my Verizon 8+ and use the hotspot to get work done. If I am going to rely on my phone then I might as well drop COX internet service altogether. For over 15 years I never had a problem, now since I cancelled my cable TV I have constant issues. I keep hearing the same excuses and reset my modem by powering off at least 15 times a day. I constantly have them resend a signal to reset modem and nothing is working. If I can't get this resolved soon I am going to look at other options.
Mlp120,
I can only imagine how frustrated you're feeling. Having, or not having cable should have no real impact on the function of your internet. I was able to locate your account based on your forum credentials and have noticed that your levels are fluctuating and the modem is reporting a high number of power adjustments. Do you have a signal booster installed? Also, Does your modem connect directly to the cable outlet? If there is a splitter on the line between the modem and the wall please try bypassing it.
Colleen D. Cox Support Forums Moderator
I can only imagine how frustrated you're feeling. Having, or not having cable should have no real impact on the function of your internet. I was able to locate your account based on your forum credentials and have noticed that your levels are fluctuating and the modem is reporting a high number of power adjustments. Do you have a signal booster installed? Also, Does your modem connect directly to the cable outlet? If there is a splitter on the line between the modem and the wall please try bypassing it.
Colleen D. Cox Support Forums Moderator
No powers booster attached. No splitter used. Cable from wall direct to modem. What is the next step?
- We may need to schedule a service call. Please email us at cox.help@cox.com and include your complete address, name on the account and description of the issue and we will be glad to get this resolved. Thanks, Lisa - Cox Forums Support Moderator
