Internet cuts out frequently
Is there a reason that cox internet service seems to degrade periodically? When I complain the problem is resolved for a while and then the cycle begins again. Lately I cannot seem to stream a movie ...
Forum Discussion
Ever since we cancelled the TV and PHONE service we have been having the same issue periodically as well, goign on about 3 months now. I get speeds up to 30MBPS then I will test again and it is as bad as 3MBPS. Even on occasion like today around 1:05PM my modem will randomly be doing a restart cycle like COX is monitoring and doing a reboot. Sometimes the WI-FI will also just stop working and the only way to reconnect is to reboot the laptop or reboot the modem. Modem is plugged directly into the wall and has the same speed issues on the WIRED part too. This also occurs if I am directly in front of the modem for WI-FI. Once we move I dont plan on using COX again for anything, we are just stuck with them because FIOS is not here, yet....
here are my tracecert logs now that the internet is acting up, shows high latency...
Tracing route to cox.com [45.60.49.167]
over a maximum of 30 hops:1 110 ms 23 ms 56 ms 192.168.0.1
2 * * * Request timed out.
3 336 ms 193 ms 28 ms ip68-100-4-41.dc.dc.cox.net [68.100.4.41]
4 24 ms 264 ms 609 ms ip68-100-2-73.dc.dc.cox.net [68.100.2.73]
5 545 ms 22 ms 50 ms ashbbprj01-ae2.rd.as.cox.net [68.1.0.242]
6 106 ms 799 ms 98 ms lag-196.bear1.Washington111.Level3.net [4.31.174.61]
7 * 1065 ms * ae-1-11.bear2.Washington111.Level3.net [4.69.210.178]
8 19 ms 91 ms 117 ms 4.14.98.218
9 79 ms 326 ms 12 ms 45.60.49.167Trace complete.
Tracing route to cox.com [45.60.49.167]
over a maximum of 30 hops:1 14 ms 55 ms 57 ms 192.168.0.1
2 * * * Request timed out.
3 48 ms 83 ms 31 ms ip68-100-4-41.dc.dc.cox.net [68.100.4.41]
4 36 ms 57 ms 160 ms ip68-100-2-73.dc.dc.cox.net [68.100.2.73]
5 268 ms 112 ms 30 ms ashbbprj01-ae2.rd.as.cox.net [68.1.0.242]
6 * 364 ms 359 ms lag-196.bear1.Washington111.Level3.net [4.31.174.61]
7 * 181 ms 81 ms ae-1-11.bear2.Washington111.Level3.net [4.69.210.178]
8 83 ms 91 ms 102 ms 4.14.98.218
9 630 ms 1488 ms 424 ms 45.60.49.167Trace complete.
- Seaver42, please email us at cox.help@cox.com and link this forum and your service address. We would like to look into this further.
David
Cox Support Forums Moderator
