It reads like a scheduled process, such as a parental control on the router or a chronological process on your neighborhood node.
During the downtime, have you called Cox to check the connection to your modem? If a tech doesn't discern anything and the lights on your modem indicate "operational," it may be an issue with your router. Has it always been this way or have your recently changed something?
Parental controls are not enabled on my gateway device. Now perhaps it's a neighborhood node issue, I dont know. By the time I reach Cox, the issue is typically resolved. Again, it's 5-10 minutes of downtime. And when I do reach someone they don't see any issues and just ask me to reboot the gateway. Again, this is a new router/modem. It seems to have only started occurring since i've owned it. My last router was also a Netgear, but my modem was a Linksys. A tech hasn't been to my house in about a year or so prior to me purchasing the new gateway. I had connectivity issues then, and it turned out to be a few bad wires that were replaced, and after that he checked all of the connections and said I was getting strong signals to my modem.
Sometimes we don't know the expertise of new contributors, so Parental Controls was just to ask the obvious.
You could call Cox, thoroughly explain your discrepancy and request the tech re-provision your modem. Be steadfast for the tech to re-provision.
Their Facebook support person re-provisioned my gateway. I sent them the logs and such and they went ahead and did it. After they did, my 2.4G and 5G bands were undiscoverable so I had to factory reset my gateway again. Now the waiting game commences to see if it happens again.
