Hello KSouth,
We want nothing more than for you to enjoy your services. Please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com so that we may investigate.
Cox Forum Support Moderator
I called in concerned that my 256 mbs was slow - could I upgrade? The guy said, “yes! We can get you up to 500mbs but your bill will increase.” I went for it, since I need it for work.
Fast forward a month, many outages, I noticed my speed didn’t increase one iota. I call back and they say, after running my modem/unit, “You have a modem that is 5 generations old and I was paying extra for a whopping 3 mbps. Lord help me.
As I write this, my blazing 3 mbps is currently in an outage.
You are telling mine and many others story. They told me I needed to upgrade my modem and that did nothing. but make my wallet lighter.
Lately I lose internet at least once a week. Cox is garbage and has been for a long time. I just got ATT fiber in my area. I going to try them.
We're sorry to see you go. If there's anything I can do to help. please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. Thank you.
