Forum Discussion

KSouth's avatar
KSouth
New Contributor
5 months ago

Internet Down, Just Upgraded.

Just upgraded to 500 Mbps yesterday AND went into store to get a whole new modem. Getting maybe 30 Mbps, sometimes 0. It will stay up to what’s it’s supposed to for about 10 minutes and go back down....
  • LatitiaS's avatar
    LatitiaS
    5 months ago

    Hello KSouth,

     

    We want nothing more than for you to enjoy your services.  Please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com so that we may investigate.  

     

    Cox Forum Support Moderator 

richarddeanw19's avatar
richarddeanw19
New Contributor

You are telling mine and many others story. They told me I needed to upgrade my modem and that did nothing. but make my wallet lighter.

Lately I lose internet at least once a week.  Cox is garbage and has been for a long time. I just got ATT fiber in my area. I going to try them.

ChrisJ2's avatar
ChrisJ2
Moderator
5 months ago

We're sorry to see you go. If there's anything I can do to help. please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. Thank you.