Internet is horrible going on 4 weeks.
Cox reps, your service is incredibly bad. How can you honestly charge people 200$+ for packages when you cant even provide the service you promise. For a month now I have been getting disconnects, ou...
Forum Discussion
Same here. I get unanswered queries from my modem and extremely slow speeds (I pay for 1 gig), like 70mb down. My modem (Netgear CM1200) has had the downstream LED blinking for a couple weeks. I chat, call, email, and nada. They reset from their end which usually fixes it immediately but it will be back to blinking within an hour. I feel they have far too many customers on old lines. Modern times mean more people stas home and use quite a bit more bandwidth. I’ve been looking for a new ISO as well but pickings are pretty slim where I live unfortunately.
And whatdya know?! The connection is down. Just like I told them it would be when I contacted them earlier today. My modem was getting errors more frequently and I asked for a tech. They reset the connection and said to watch it and if it kept occurring to call again. So frustrating because now is when I work. And there’s no connection for 3 hours now and they estimate 2 more. This really is getting to be a severe issue.
- Hi Shidoshi,
I am sorry to hear that your connection has been dropping. We would be happy to take a look into that with you. To get started, we ask that you email us at Cox.help@cox.com with your service address and a link to this forum thread.
David
Cox Fourms Moderator
