Internet Outage
I am extremely frustrated and disappointed in Cox Cable and the lack of transparency, when it comes to this Internet outage. My Internet has now been down for almost 3 days, and I continue to be told...
Forum Discussion
Hello. I'm sorry to hear you have been having trouble with your internet this week. We would be happy to look into this for you and address your concerns. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread so we can assist? You can also reach us on Twitter/X at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.
Why should your customers have to join "X" or Facebook to get ahold of customer service? That is ludicrous.
Hello.
I'm sorry you have been misinformed. Alongside X,Instagram,Facebook, and YouTube, we provide support through email and phone. Below, we have provided the other two options available for you. Please either call or email your full name and complete address for assistance.
Telephone- 888-438-6673
