IP Security Cameras Disconnecting
I have four IP security cameras. When I upgraded to the latest Cox modem/router, two of the cameras seemed to struggle staying connected. I noticed they were the older cameras so I bought two replace...
Forum Discussion
Hi Enforcer09,
I was able to locate your account based on the email address you registered your Forums user ID with. I ran several tests on the WiFi modem and it’s reporting good metrics; however, the modem log indicates it’s struggling to maintain communication with our Cox equipment outside your home. This could be the result of an issue with loose connections or splitters, an issue in the Cox equipment outside your home, or an issue with the modem itself. Please check for any loose or bad cables. Check the coaxial connection between the modem and the wall to ensure all connection points are finger-tight and undamaged. If there is a splitter in your connection, disconnect the splitter from the modem and wall outlet and connect the coax cable from the modem to the wall. If your connection is secure, we can schedule a technician to further investigate. You can send our team an email at cox.help@cox.com with this post, your full name, and your complete address. You can also reach out to us on Twitter and Facebook through the links below:
www.facebook.com/.../
https://twitter.com/CoxHelp
Maria
Cox Support Forum Moderator
I was able to locate your account based on the email address you registered your Forums user ID with. I ran several tests on the WiFi modem and it’s reporting good metrics; however, the modem log indicates it’s struggling to maintain communication with our Cox equipment outside your home. This could be the result of an issue with loose connections or splitters, an issue in the Cox equipment outside your home, or an issue with the modem itself. Please check for any loose or bad cables. Check the coaxial connection between the modem and the wall to ensure all connection points are finger-tight and undamaged. If there is a splitter in your connection, disconnect the splitter from the modem and wall outlet and connect the coax cable from the modem to the wall. If your connection is secure, we can schedule a technician to further investigate. You can send our team an email at cox.help@cox.com with this post, your full name, and your complete address. You can also reach out to us on Twitter and Facebook through the links below:
www.facebook.com/.../
https://twitter.com/CoxHelp
Maria
Cox Support Forum Moderator
