If your modem keeps dropping connection, it indicates a cable signal issue. Have you tried replacing the cable wire ont he modem, and any splitters or barrel connecters? Have you contacted Cox about getting a tech out?
why do you always assume it's people's hardware and not something on Cox's end. Things work for days then suddenly cease working, then resume working again for days. That is not remotely consistent with a hardware issue on the user end and entirely consistent with Cox failing to provide service we all paid for.
Why are you assuming I am blaming your hardware? I am not assuming anything, just stating facts, and the things I mention are quick and easy to address, and on many occasions, fixes the issues, or at least reduces the frequency of the problem. If not then we know that you have taken all the steps you can, before having a tech come out. Bottom line, it's fast and easy to accomplish, and if it helps, then it helps. It's a good step to take, while waiting to having Cox send a tech out.
It's all about isolating possible problems and eliminating them one by one. Just because something worked doesn't mean it was working within spec. DOCSIS has wide tolerances so there can be problems that only show up when other elements of the problem change or worsen. However overall you are right, connection problems are often out on the pole or somewhere else in the system. That doesn't mean you can't do your due diligence in eliminating all possible causes on your end.
