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Untitled_Alan_P's avatar
Untitled_Alan_P
New Contributor
2 years ago

Lost connection four times yesterday and four times so far this morning

Router light keeps turning orange. Dropped connection four times in one hour between 5 and 6 pm yesterday. Happening again after 8 am today. I unplug modem and router, wait, plug them back in, connec...
bad service
connection issues
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor

What model modem and router do you have? Can you post your signal levels from 192.168.100.1? I can give instructions how once I know what modem you have.

Untitled_Alan_P's avatar
Untitled_Alan_P
New Contributor
2 years ago

My router is TP-Link Archer A20, and my modem is a Cisco DPC3010. I had similar recurrent connection issues a couple of years ago; the technicians came out and found there was water in the cable box! They re-strung the cable, but it shouldn't have gone bad again so quickly.

  • Untitled_Alan_P's avatar
    Untitled_Alan_P
    New Contributor
    2 years ago
    Channel 1: 6.5 dBmV 40.4 dB
    Channel 2: 7.0 dBmV 41.9 dB
    Channel 3: 7.0 dBmV 41.9 dB
    Channel 4: 6.9 dBmV 41.3 dB
    Channel 5: 6.8 dBmV 41.1 dB
    Channel 6: 6.4 dBmV 39.7 dB
    Channel 7: 6.6 dBmV 41.3 dB
    Channel 8: 6.5 dBmV 41.4 dB
     
    Upstream Channels    
      Power Level:
    Channel 1: 37.0 dBmV
    Channel 2: 36.7 dBmV
    Channel 3: 39.2 dBmV
    • Untitled_Alan_P's avatar
      Untitled_Alan_P
      New Contributor
      2 years ago
      Channel 4: 42.0 dBmV
      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor
        2 years ago

        Signal levels look good. What do the logs say around the time you lose connection? If you post the logs, make sure to remove any modem MAC addresses.

        Also, what package do you have? The DPC3010 is a old 8x4 modem only good for Cox's lowest(Essential) plan.