Massive spike
I have a massive spike, of over 600gb within 2 days, showing in my data usage. Told our browsing is causing the issue. WE'VE DONE NOTHING! Nothing different than we've always done. Past 3 months only...
Forum Discussion
I hear all the input, and am grateful to all of you for your thoughtful responses. This spike is nearby a terabyte of data. NO ONE uses that much in a 24hr period. Also, we have not changed anything. If stuff is playing in the background, or updating, or downloading, or browsing, etc, etc.... there should be a higher data usage all the time. There isn't. We have consistently stayed well below the amount I pay for every month. This is an incredibly abnormal spike. Something is wrong. The responses from 'support' are comical and even offensive...one of them talked to me about changing my lifestyle. I'll try again to talk to someone, tomorrow.
There are things that can cause that spike. If you have amazon alexa devices, they can get into a loop listening/broadcasting to amazon trying to decipher/decode normal conversations as instructions and they can use an EXTENSIVE amount of data. I helped a friend out last week who's alexa was using over 325gb daily. We know now it was those devices, cause when we removed all of his alexa devices from his network, the usage dropped back to normal usage. We reconnected 2 days later and the usage went sky high again. We "DEDUCE" it's in a translation loop of some sort, but it could be something else. We removed it again and usage dropped back to normal, so he has taken all of his alexa/amazon echo/dot devices off and all is good now.
Hello FamilyAllen4. I apologize for the data spike issues you are experiencing. I can understand how frustrating that can be. We can take a look and see if there is anything we can determine from this end or find a way to assist you in this matter. Can you send us an email to Cox.Help@cox.com with your full name and complete address? We would like to investigate this issue for you.
Shaun, you guys are no help at all. Cox is no help at all. I was told the issue was my fault and due to browsing. You people are insane. In December your modem had me over 2TB of data usage. Absolutely impossible with what I do on a daily basis. Funny enough though… I got rid of that POS panoramic router and bought my own modem and router and, surprise… I have not come close to barely a half a TB per month since….
Hello I can understand what you are saying because it’s now happening to me and nothing in my house has changed. I never went over for years now and all of a sudden I’m going over!!! And it says it’s being used by the others category but doesn’t show or say what that means!!! Just keep getting the run around from cox about it
Hi, there. I'm really sorry for the issues with the data usage. I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We would be glad to look into this for you and help out in any way we can.
Can you tell me what’s that really going to do?? I have gone into the store and I have spent hours on the phone and all I get is the run around and now I even have a new plan and paying more because I’m told there is nothing else that they can do !!!
