Forum Discussion

acpie360's avatar
acpie360
New Contributor
5 years ago

MDD message timeout - Is there anything I can do?

https://imgur.com/ejxxdh1 https://imgur.com/YG6oKjS https://imgur.com/c6Kg10r
Allan's avatar
Allan
Moderator
5 years ago
Hello. I recommend bypassing any splitters that are connected to the cable line going to the modem. Please let us know if that helps. -Allan, Cox Support Forums Moderator.
  • acpie360's avatar
    acpie360
    New Contributor
    5 years ago

    Thank you. I am going to have a two-way split at the drop. One leg will go directly to the modem. This involves running a RG6 along the outside wall.

    I had a tech visit about a week ago. He installed an equalizer (Eagle Comtronics EMLP42EQ-06-1000 

    ) right at the modem and a RF amplifier (Commscope SVA15PRSM) at the far end of the house. These two add-ons didn't seem to improve anything. Do I still need them?