Missing inbox emails
Most of the read emails in my inbox have vanished today. There were about 50 emails in my inbox this morning, but now only 5 are displayed, recently received. I am in the Santa Barbara CA area. The c...
Forum Discussion
This has happened way too many times on this forum alone. Always the same answer after much investigating. "We can't retreive any old messages for you".
https://forums.cox.com/discussions/internet/beware-%F0%9F%98%A5---webmail-deleted-my-inbox/147691
Tom
Hello, everyone.
It is important to note that the Unread Message Retention in your email Inbox is Sixty (60) days. This means that any messages left unread in your inbox for 60 days are subject to be deleted. Please see our email terms at https://www.cox.com/aboutus/policies/speeds-and-data-plans.html#*Email:~:text=Terms%20%26%20Conditions.-,*Email,-Feature for more information.
"Unread Message Retention in Spam Folder" in the feature list is 30 days.
"Message Retention in Spam Folder" in footnotes is 21 days.
According to the footnotes, messages in Spam folder are subject to deletion after 21 days, whether they're read or not. That's inconsistent with 30 days indicated in the features list.
