Forum Discussion

Stmartin's avatar
Stmartin
New Contributor
5 years ago

Modem offline

Here is a situation even the finest COX technicians can't figure out. When accessing my router through the Cox Wifi app it says its offline even though its working. Same thing when I sign onto the Cox website and go to my wifi, it says its offline as well. Anybody experiencing the same issue??

  • quixotictif's avatar
    quixotictif
    New Contributor
    5 years ago

    I’ve experienced issue after issue and the only suggestion being “unplug everything and replug it in”....that’s not my idea of support or service. However, I did manage to get the phone number for cancelling service 1-844-227-3943 in case you’re able to find better service elsewhere. 

  • CrystalS's avatar
    CrystalS
    Former Moderator
    5 years ago
    Hello,

    This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Social Media Support Specialist