Forum Discussion

Happyme123's avatar
Happyme123
New Contributor
7 years ago

Netflix unable to maintain 4k or 1080p stream, an issue previously solved last year.

Netflix streams are dropping down to 480p when they should be 4k or 1080p. I had this issue before and it took months to solve. Calling support  at Cox or Netflix was like speaking to a hole in the w...
bandwidth issues
Netflix peering
MarkM1's avatar
MarkM1
Former Moderator
7 years ago
HI HAPinOrange,

Are you seeing this issue when streaming Netflix on the Contour box or is this streamed on another device? Would you be able to test a wired device to see if you can stream Netflix in 4K on that device? Please let us know.

Mark M.
Cox Support Forums Moderator
  • Happyme123's avatar
    Happyme123
    New Contributor
    7 years ago

    I dont have a conture box. Nvidia Shield and Vizio tv both have this issue around prime time, and then randomly during the night.

    • Becky's avatar
      Becky
      Moderator
      7 years ago
      Hi HAPinOrange, the next time either of your TVs experience issues streaming Netflix, please run 2-3 traceroutes to the specific Netflix server IP address. Then, email the traceroute results in text format to cox.help@cox.com, along with a link to this thread and your full name and street address. The traceroutes will help us determine if there is a peering issue. Thanks! -Becky, Cox Support Forums Moderator