Forum Discussion

Happyme123's avatar
Happyme123
New Contributor
7 years ago

Netflix unable to maintain 4k or 1080p stream, an issue previously solved last year.

Netflix streams are dropping down to 480p when they should be 4k or 1080p. I had this issue before and it took months to solve. Calling support  at Cox or Netflix was like speaking to a hole in the w...
bandwidth issues
Netflix peering
MarkM1's avatar
MarkM1
Former Moderator
HI HAPinOrange,

Are you seeing this issue when streaming Netflix on the Contour box or is this streamed on another device? Would you be able to test a wired device to see if you can stream Netflix in 4K on that device? Please let us know.

Mark M.
Cox Support Forums Moderator
Happyme123's avatar
Happyme123
New Contributor
7 years ago

I dont have a conture box. Nvidia Shield and Vizio tv both have this issue around prime time, and then randomly during the night.