Forum Discussion

Happyme123's avatar
Happyme123
New Contributor
7 years ago

Netflix unable to maintain 4k or 1080p stream, an issue previously solved last year.

Netflix streams are dropping down to 480p when they should be 4k or 1080p. I had this issue before and it took months to solve. Calling support  at Cox or Netflix was like speaking to a hole in the w...
bandwidth issues
Netflix peering
MarkM1's avatar
MarkM1
Former Moderator
HI HAPinOrange,

Are you seeing this issue when streaming Netflix on the Contour box or is this streamed on another device? Would you be able to test a wired device to see if you can stream Netflix in 4K on that device? Please let us know.

Mark M.
Cox Support Forums Moderator
  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi HAPinOrange, the next time either of your TVs experience issues streaming Netflix, please run 2-3 traceroutes to the specific Netflix server IP address. Then, email the traceroute results in text format to cox.help@cox.com, along with a link to this thread and your full name and street address. The traceroutes will help us determine if there is a peering issue. Thanks! -Becky, Cox Support Forums Moderator