Hi, there. I sincerely apologize for the ongoing issues you're having. I want to help. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. I would be glad to look into this for you.
Network Impairment
We've identified a network-impacting event affecting the consistent delivery of service to your home. We know this can be frustrating, but we do appreciate your patience while our teams work to resolve this event.
This is the message I have on my COX app.
Hi Gela. If there is a network impacting event happening in your area, we don't have the information as to where the issue is. This means that the technicians are working to isolate and fix the issue. This is very tedious work and does take time to get repaired. I apologize for what you are going through. If you need any assistance, please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
