New Arris SB8200 Modem Rebooting
I've recently just bought a brand new ASUS AX1800 Router and Arris Surfboard SB8200 Modem to replace my old equipment due to some awful internet issues. Most of the problems were solved with the new ...
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No splitters as far as I can see, I just contacted my complex management in case anyone else has been having issues or if they're able to send a tech out to look at things. The issue is a bit urgent since I work from home part of the week so I really can't be experiencing complete drops in connection for periods of time, just last night it got pretty bad and my modem was stuck in a boot loop until this morning when I finally unplugged everything and did a full reset of the modem. I tried replying last night with updated event logs but it got flagged as spam so I don't really want to try again lol. I am still in the return window for my modem in case it's defective and I've never had a modem get stuck in a boot loop before. I'll see what my complex says first.
It almost never is the modem, specially with a clear signal issue like you have shown. You can try scheduling a Cox technician but there may be charges depending on where the problem is. I think it is wise to check with your complex. Keep the forum up to date. Good luck!
Thanks, my complex said no one else had reported any issues so I just scheduled a tech to come out tomorrow to take a look. Conveniently due to the recent service upgrades in my area there shouldn't be any service fees for up to 14 days after the maintenance. I'll keep you updated on if we can find a solution!
Conveniently due to the recent service upgrades in my area there shouldn't be any service fees for up to 14 days
Score! What were the upgrades? I notice you have 6 upstream channels. Did you use to have less?
To update, the tech came out today and fixed some signal issues but my modem was still experiencing the random rebooting and boot looping after he'd left. At this point I was beyond frustrated and ended up exchanging it for a different modem entirely (Motorola MB8600) and so far it seems to be functioning as it should. The only thing I did different this time was have Cox activate it themselves instead of doing it from my end just to be safe. Keeping my fingers crossed!
