becky,
your 3rd party was notifying me of responses for a couple of days, now not. again. i had to go looking.
i'm using current ios for ipad mini and win7 on my desktop.
obviously ios on the mini & chrome on the desktop.
FYI today, the message changed . it's no longer accusing me of spaming cox (yeah, right. like it ever was.) but there's still an error that doesn't allow the "requested action" to take place.
and for the 5th or 6th time, a tier 2 tech got my husband's offspring account email to work. cox is not saving our passwords. he was told to contact microsoft (he uses outlook.) but i use eudora...(look it up)...so it's not microsoft. it's cox. stop sending people there.
do what you can. i know you do not have an answer key.