Hello, Cox was out today and was looking at our neighborhood cable box. After they were done, our internet does not work. I called Cox and they stated it was a modem issue and to call Netgear. I did that but Netgear wanted almost $140 to help as it was not a hardware issue. I guess my question is, why did our internet stop after the box was looked at, there appears to be no signal to the modem as all the frequency are zero for all channels?
It's called a neighborhood node.
Cox probably tweaked something on the node. That's good. You may just need to reboot your modem by unplugging for 30 seconds.
If this doesn't bring you online and you have a cell phone, log into your Cox account to reset your modem.
If this doesn't bring you online, call Cox to re-provision your modem.
BTW, Cox recommending to call Netgear is awful advice.
thanks for the reply, I was on chat with cox again and they came to conclusion...no signal from the outside box. The tech did something and now they will not resend a tech for 5 days, so no internet till then, so frustrating
Oh and I did even go out and get one of Cox's rental modems, still nothing
Just for clarification: where is this neighborhood cable box?
the node, I guess that is what it is called is in my neighbors yard
