Forum Discussion
KevnT
5 years agoNew Contributor
Been having the same issues, but for the last month. I've replaced my modem, upgraded internet plans, even purchased the unlimited data plans and I keep getting constant T3 errors. I've had a tech come out and scold me for being so close to my previously data capped plan (85% with 5 business days left in the month) and told me I needed to purchase the unlimited data plan and/or the business plan. I thought the response was a little BS but purchased the data plan regardless.
I have logs I can provide and also my downstream and upstream tables. Can someone please assist?
- MariaL5 years agoModeratorHi KevnT,
We'd be happy to investigate this issue and address your concerns; however, we will need some additional information in order to do so. Please email our team at cox.help@cox.com. Be sure to include this post, your full name, your complete service address, and the issue you’re experiencing.
Maria
Cox Support Forum Moderator
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