Forum Discussion

Tguan's avatar
Tguan
New Contributor
2 months ago

Not resovled

I accidentally clicked resolved on my forum and it doesn’t give me option to unclick it.   my situation is not resolved… I’ve been getting multiple outage throughout the year. They don’t bother to ...
  • LatitiaS's avatar
    LatitiaS
    2 months ago

    Hello Tguan,

    I'm sorry we haven't resolved this to your satisfaction.  We value you and want nothing more than for you to enjoy your services.  Please reach out to us on Twitter at CoxHelp, visit us on Facebook, or at cox.help@cox.com.  We will do everything we can to help. 

    Cox Support Forum Moderator 
     

LatitiaS's avatar
LatitiaS
Moderator

Hello Tguan,

I'm sorry we haven't resolved this to your satisfaction.  We value you and want nothing more than for you to enjoy your services.  Please reach out to us on Twitter at CoxHelp, visit us on Facebook, or at cox.help@cox.com.  We will do everything we can to help. 

Cox Support Forum Moderator 
 

Tguan's avatar
Tguan
New Contributor
2 months ago

How is this a solution? I still don’t have internet…. As I’m using ny phone Internet to communicate???

  • ColleenD's avatar
    ColleenD
    Moderator
    2 months ago

    Tguan I apologize for any misunderstanding. While your issue is not resolved, your forum thread would be since we need to access your account details and our forums are not the ideal place to share account details. We look forward to receiving your info. Since other members of our community won't be able to assist with your concerns I am going to turn off comments.